Customer Testimonials At Ocean Mazda West Kendall

Had I wonderful experience with Gabin very lovely walked out with a car same day

Manuel frometa sales consultant is the best in the game, very helpful & a great gentleman

(Translated by Google) I'm really unhappy with this place because they sold me a car as new, but it has a ton of problems. I lost my money, ruined my credit, and when I talk to them, nobody knows anything; it's all just talk. Anyone who wants to throw their money away should go there. 🤮 (Original) Muy descontento la verdad con este lugar porque me vendieron el carro como nuevo y tiene mil problemas, perdí mi dinero , me dañe mi crédito y cuando hablo con ellos nadie sabe nada todo es cuento el q quiera regalar ... Read More

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Google - Nov 10, 2026

(Translated by Google) I'm really unhappy with this place because they sold me a car as new, but it has a ton of problems. I lost my money, ruined my credit, and when I talk to them, nobody knows anything; it's all just talk. Anyone who wants to throw their money away should go there. 🤮 (Original) Muy descontento la verdad con este lugar porque me vendieron el carro como nuevo y tiene mil problemas, perdí mi dinero , me dañe mi crédito y cuando hablo con ellos nadie sabe nada todo es cuento el q quiera regalar su dinero q valla para ahí 🤮

11/9/2026- Mazda CX-90 drivers side seat panel issues . My husband an I purchased a 2024 Mazda CX90 at Ocean Mazda of West Kendall. In less than two years the drivers side seat panel has come loose. We are on the third time replacing the panel. We have waited for the part to arrive for a month. Got there this morning, dropped off the car and were told it would take two and a half hours to install. We call later on and we are told by Steven that there has been a mix up and the part was installed on another ... Read More

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Google - Nov 9, 2026

11/9/2026- Mazda CX-90 drivers side seat panel issues . My husband an I purchased a 2024 Mazda CX90 at Ocean Mazda of West Kendall. In less than two years the drivers side seat panel has come loose. We are on the third time replacing the panel. We have waited for the part to arrive for a month. Got there this morning, dropped off the car and were told it would take two and a half hours to install. We call later on and we are told by Steven that there has been a mix up and the part was installed on another car. So here we go again! We have had the leather split on the side of the seat. this problem was solved but still I have never had this problem on any of our cars. At the time of purchase the car came with a three year warranty, we purchased an extra warranty that was bumper to bumper. The manager told me that this warranty was as it says bumper to bumper covering it all except maintenance. Now the warranty no longer covers the drivers side seat panel. This car is on its second year and already has these problems. The leather is also a bad thin quality leather so on that note this will be our first and last Mazda.

(Translated by Google) Thank you Alexis Ramos for all your effort, you are the best salesman, I am happy! (Original) gracias Alexis Ramos por todo tu esfuerzo eres el mejor vendedor estoy feliz!

Luis Soto helped with the transaction of 2 vehicles. Very detailed, patient and wasn’t pushy. I would highly recommend him.

Brancy was amazing ! He helped my husband and i get new car when we had very few options due to credit score and rollover of old car that broke down . He was able to get us in car we both loved

(Translated by Google) Excellent service from the seller Manuel Frometa (Original) Excelente atencion del vendedor Manuel Frometa

Thank you so much to Alejandro Chacin, it was effortless to buy my car, not pushy at all and extremely smooth and fast process , 10000% recommended

Luis Soto was phenomenal with communication and helping me get a great deal on a Tesla Model 3 in great condition! and Anthony Gonzalez was fantastic at explaining the financial steps to the loan and going over every question I had! Erik Greneir was awesome in checking all the insurance policies and getting me the best deal!

⭐⭐⭐⭐⭐ FIVE STARS JUST AREN’T ENOUGH! I have to give a HUGE shoutout to the incredible team at Ocean Mazda West Kendall! Brie, Ed “The Man,” and the absolutely adorable Lenny Medina went above and beyond to make what I thought was nearly impossible happen! I walked in with a very specific price point in mind, fully convinced there was NO WAY Mazda would be able to make it work. Well, this amazing team proved me WRONG, and I couldn’t be happier about it! From beginning to end, the entire experience was nothing short of exceptional. Professional, personable, accommodating, ... Read More

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Google - Nov 7, 2026

⭐⭐⭐⭐⭐ FIVE STARS JUST AREN’T ENOUGH! I have to give a HUGE shoutout to the incredible team at Ocean Mazda West Kendall! Brie, Ed “The Man,” and the absolutely adorable Lenny Medina went above and beyond to make what I thought was nearly impossible happen! I walked in with a very specific price point in mind, fully convinced there was NO WAY Mazda would be able to make it work. Well, this amazing team proved me WRONG, and I couldn’t be happier about it! From beginning to end, the entire experience was nothing short of exceptional. Professional, personable, accommodating, and genuinely committed to making sure I walked away happy. No unnecessary back-and-forth, no endless hours sitting around, and none of the usual dealership headaches. And can we talk about the SPEED?! TWO HOURS! From start to finish, I was driving out the door in my beautiful new Mazda! TWO HOURS, PEOPLE! At a car dealership! Who does that?! 😂 And just when I thought it couldn’t get any better, they topped off the whole experience with a beautiful BIG RED BOW! 🎀❤️ I’ve purchased and leased my share of vehicles over the years, and I can confidently say I’ve NEVER had such an outstanding dealership experience. Brie, Ed, and Lenny, you didn’t just earn my business. You earned my respect, my gratitude, and this very enthusiastic FIVE-STAR REVIEW! If you’re shopping for a Mazda, do yourself a favor and visit Ocean Mazda West Kendall. Ask for this dream team. You can thank me later! You guys ROCK! 🚗❤️

(Translated by Google) I went to the Mazda dealership today and it was amazing. Gabin was incredibly helpful. He was so friendly and helped me find the perfect car for me. He made the whole experience so easy and smooth. I highly recommend him. He's very nice and will help you get the car you want. Thanks for everything, Gabin and Ocean Mazda! (Original) Fui al concesionario Mazda hoy y fue increíble. Gabin me ayudó muchísimo. Fue muy amable y me ayudó a encontrar el mejor auto para mí. Hizo que toda la experiencia fuera muy fá... Read More

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Google - Nov 7, 2026

(Translated by Google) I went to the Mazda dealership today and it was amazing. Gabin was incredibly helpful. He was so friendly and helped me find the perfect car for me. He made the whole experience so easy and smooth. I highly recommend him. He's very nice and will help you get the car you want. Thanks for everything, Gabin and Ocean Mazda! (Original) Fui al concesionario Mazda hoy y fue increíble. Gabin me ayudó muchísimo. Fue muy amable y me ayudó a encontrar el mejor auto para mí. Hizo que toda la experiencia fuera muy fácil y fluida. Lo recomiendo muchísimo. Es muy simpático y te ayudará a conseguir el auto que quieres. Gracias por todo Gabin y Ocean Mazda!

Andrea Molina Good customer service anytime you call she’s always helpful. I tell you very outgoing. Thank you for the service that you gave me. I appreciate it.

(Translated by Google) Alejandro Chasin is an incredible person, an amazing seller, and I'm truly grateful to him. (Original) Alejando Chasin increíble persona increíble vendedor súper agradecido con el de verdad

Luis Soto was my salesman, he helped a lot with buying my 2026 mx5. If you come ask for luis

I had a great experience purchasing my vehicle! The entire process was smooth, seamless, and stress-free from start to finish. A special thank you to David C. and Sebastian for their professionalism, outstanding customer service, and for making the whole experience so pleasant. They truly made the difference! I highly recommend working with them.

(Translated by Google) Excellent service! Our sales consultant, Alejandro Chacin, was very professional and made the process quick and easy. Highly recommended. (Original) Excelente servicio, nuestro sale consultant Alejandro Chacin muy profesional y nos hizo el proceso muy rápido y fácil Altamente recomendado

Thank you Alexis Ramos for helping me get a great car

We had a fantastic experience here! Hiraldo R was a fantastic help finding a good vehicle for us. Great customer service and an overall smooth experience for such a big decision.

Thank you for the best service i have ever received at a dealership. Alexis Ramos was the best and Paolo nailed it out the park with her finace experience.

Gabin was very helpful, professional, and attentive. I got the car i wanted at a fair price in a timely manner. Highly recommend.

(Translated by Google) TIPS FOR YOUR NEXT PURCHASE, based on our experience with finance manager Ahmed Rivery. 1. The dealership can waive many of the fees on the total price of your vehicle; negotiate a number you feel is fair. 2. Making you wait half an hour, an hour, or more between tasks is a tactic to exhaust you so that once you're near the finish line, you sign the contract to complete the process. Don't play their game. Leave, regroup, and come back later if you have to. 3. Know your REAL credit score before coming in; they will pull ... Read More

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Google - Oct 30, 2026

(Translated by Google) TIPS FOR YOUR NEXT PURCHASE, based on our experience with finance manager Ahmed Rivery. 1. The dealership can waive many of the fees on the total price of your vehicle; negotiate a number you feel is fair. 2. Making you wait half an hour, an hour, or more between tasks is a tactic to exhaust you so that once you're near the finish line, you sign the contract to complete the process. Don't play their game. Leave, regroup, and come back later if you have to. 3. Know your REAL credit score before coming in; they will pull the lowest score on your report as a tactic. It's a common tactic for them to use the lowest score on your report. 4. You are not only negotiating with the seller, but you are also negotiating with the financier. The financier can add extra fees to your total that you may have already negotiated away with the seller. Make sure you know the amount you're actually financing; there are financing amounts with and without warranties. 5. Explicitly ask for the interest rate on your loan; they will give you the highest option first. Tell them to bring you a better offer. 6. If you have a signatory and a co-signer, they will use whoever has the lowest credit score as the primary signatory. Make sure YOU choose the signer and co-signer, not who they say. [If there is a primary buyer and a guarantor, they will designate the person with the lowest credit score as the primary buyer. Make sure YOU decide who the primary buyer will be.] 7. Up until the contract portion, they will print out papers to sell you on the warranties, but when it's time to sign the contract, they will switch to a tablet. By doing this, they can zoom in on the signature portions and have you sign without seeing what you are ACTUALLY being charged. [During the pre-signing process, they give you printed documents. But when it's time to sign, they will switch to an electronic tablet. This way, they can zoom in only on the sections where you are supposed to sign, preventing you from seeing the charges they are ACTUALLY applying.] Request a paper copy of your contract, at least the first two pages, so you can see what you're actually agreeing to before signing. On the first page, you will find the REAL numbers: how much you are financing, your interest rate, and your TOTAL PRICE for the vehicle. Make sure these numbers match what you negotiated. On the second page, there will be an itemized list of fees. Dispute and negotiate these if necessary. [Request a printed copy of your contract to review the exact terms before signing. There you will find the REAL figures: the amount you are financing, interest, and TOTAL PRICE of the vehicle. Verify that these figures match what you negotiated. On the second page is a detailed breakdown of the fees.] 8. If you made a down payment, make sure the amount goes toward your vehicle purchase price. If you are not vigilant, they will ADD FEES to eat up your money, instead of subtracting your down payment from the purchase price. [If you make a down payment, make sure the amount is applied toward the total purchase price.] Otherwise, they'll add fees that will eat up your money, instead of subtracting it. GOOD LUCK! (Original) TIPS FOR YOUR NEXT PURCHASE informed by our experience with finance manager Ahmed Rivery. [CONSEJOS PARA TU PRÓXIMA COMPRA:] 1. The dealership can waive a lot of the fees on the total price of your vehicle, negotiate a number you feel is fair. [El concesionario puede eliminar gran parte de los cargos adicionales sobre el precio total de tu vehículo; negocia una cifra justa.] 2. Making you wait half an hour, an hour, or more between tasks is a tactic to exhaust you so that once you are near the finish line, you sign the contract to finish the process. Don't play their game. Leave, regroup, and come back later if you have to. [Hacerte esperar horas entre cada paso del proceso es una táctica para agotarte. No caigas en su juego. Si es necesario, vete, tómate un tiempo para reflexionar y regresa más tarde.] 3. Know your REAL credit score before coming in; they will pull the lowest score on your report as a tactic. [Conoce tu puntaje de crédito REAL antes de acudir al concesionario; es una táctica común que ellos utilicen el puntaje más bajo de tu informe.] 4. You are not only negotiating with the seller, but you are also negotiating with the financer. The financer can tack on extra fees to your total that you may have already negotiated away with the seller. Make sure you know the amount you're ACTUALLY financing; there are financing amounts with warranties and without. [No solo estás negociando con el vendedor, sino también con el financiero que puede añadir cargos adicionales al total. Asegúrate de conocer el monto que vas a financiar REALMENTE; existen opciones de financiación que incluyen garantías y otras que no.] 5. Explicitly ask for the interest rate on your loan, they will give you the highest option first. Tell them to bring you a better offer. [Pregunta explícitamente por la tasa de interés de tu préstamo; primero te presentarán la opción más alta. Exígeles una alternativa.] 6. If you have a signer and a co-signer, they will use whoever has the lowest credit score as the primary person. Make sure YOU choose the signer and co-signer, not who they say. [Si hay un comprador principal y un aval, ellos designarán como comprador principal a la persona con el puntaje de crédito más bajo. Asegúrate de ser TÚ quien decida quién sera el comprador principal.] 7. Up until the contract portion, they will print out papers to sell you on the warranties, but when it's time to sign the contract, they will switch to a tablet. By doing this, they can zoom into the signature portions and have you sign without seeing what you are ACTUALLY being charged. [Durante el proceso previo a la firma del contrato, te entregan documentos impresos. Pero al llegar al momento de la firma, cambiarán a tableta electrónica. De esta forma, pueden ampliar la imagen solo en las secciones donde debes firmar, impidiéndote ver los cargos que REALMENTE te están aplicando.] Request a paper copy of your contract, at least the first two pages, so you can see what you're actually agreeing to before signing. On the first page, you will find the REAL numbers: how much you are financing, what your interest charge is, and what your TOTAL PRICE for the vehicle is. Make sure these numbers match what you negotiated. On the second page, there will be an itemized list of fees. Dispute and negotiate these if necessary. [Solicita una copia impresa de tu contrato para revisar los términos exactos antes de firmar. Ahi encontrarás las cifras REALES: el monto que vas a financiar, intereses, y PRECIO TOTAL del vehículo. Verifica que estas cifras coincidan con lo que habías negociado. En la segunda página hay un desglose detallado de los cargos.] 8. If you brought a down payment, make sure the amount goes toward your vehicle purchase price. If you are not vigilant, they will ADD FEES to eat up your money, instead of subtracting your cash down payment from the purchase price. [Si entregas un pago inicial, asegúrate que la cantidad se aplique al precio de compra total. Si no, añadirán cargos que consumirán tu dinero, en lugar de restarlo.] GOOD LUCK/¡BUENA SUERTE!

(Translated by Google) Thank you Alexis Ramos for all your service, you're the best! We're happy (Original) Gracias Alexis Ramos por todo tu servicio eres el mejor! Estamos contento

Excellent service. Alejandro and Ruby were both professional and efficient. Fastest car purchase I can ever remember

(Translated by Google) I had a good experience with the seller David C. He was very kind and patient, always maintaining a smile. (Original) Tuve una buena experiencia con el vendedor David C Fue muy amable y muy paciente siempre mantuvo un sonrisa

(Translated by Google) Excellent customer service from Luis Soto. I loved his patience and how he inspired confidence. He answered all my questions professionally. Thank you, Luis! (Original) Excelente atención al cliente de parte de Luis Soto, me encantó su paciencia y me dio confianza, despeja todas tus dudas con profesionalismo. Gracias Luis!

(Translated by Google) My experience with seller Luis Soto was exceptional. He helped us tremendously and we are very pleased. (Original) Excepcional mi experiencia con en seller Luis Soto. Nos ayudó muchísimo y estamos muy complacidos

Lenny did amazing and tried really hard to get me out of Mazda feeling happy with my new car. Forever grateful to Lenny - she rocks!

Lenny was very helpful with the new car I was buying. She is very pleasant and nice to deal with.

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Alejandro at Ocean Mazda was A1 and a pleasure to deal with. Transparent and knowledgeable and great to work with. Ruby in finance department was also amazing and helped us to secure the best deal possible. Kudos all around

Had such a wonderful experience. Would definitely recommend working with Alejandro Chacin.

We had a great experience buying our car here, Federico and team were very helpful and transparent in the all process. Highly recommended. Thanks for everything.

(Translated by Google) Manuel Frometa, the salesperson, and Ossie Ferrufino, the manager, treated us with such professionalism, respect, and kindness that I really wanted to express my gratitude in this review. We felt like special people, and they always respected our financial situation without trying to take advantage of us. Thank you so much, Romina and Gustavo (Original) Manuel Frometa, vendedor y Ossie Ferrufino, mánager nos atendieron de una manera tan profesional, con tanto respeto y cariño que realmente lo quiero dejar plasmado en este comentario. Nos sentimos tratados como ser humanos especiales y siempre respetando nuestras posibilidades ... Read More

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Google - Oct 23, 2026

(Translated by Google) Manuel Frometa, the salesperson, and Ossie Ferrufino, the manager, treated us with such professionalism, respect, and kindness that I really wanted to express my gratitude in this review. We felt like special people, and they always respected our financial situation without trying to take advantage of us. Thank you so much, Romina and Gustavo (Original) Manuel Frometa, vendedor y Ossie Ferrufino, mánager nos atendieron de una manera tan profesional, con tanto respeto y cariño que realmente lo quiero dejar plasmado en este comentario. Nos sentimos tratados como ser humanos especiales y siempre respetando nuestras posibilidades económicas sin tratar de sacar provecho. Muy agradecidos, Romina y Gustavo

(Translated by Google) I am incredibly grateful for David C.'s attention. From the very first moment, he was incredibly kind, attentive, and patient. He took the time to listen to us, understand what we were looking for, and help us find the best option. He made us feel comfortable and never pressured. It's so refreshing to find people who genuinely care about their customers. Excellent service, I recommend him 100%! (Original) Infinitamente agradecida con la atención de David C. Desde el primer momento fue súper amable, atento y paciente. Se tomó el tiempo de escucharnos, entender lo ... Read More

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Google - Oct 23, 2026

(Translated by Google) I am incredibly grateful for David C.'s attention. From the very first moment, he was incredibly kind, attentive, and patient. He took the time to listen to us, understand what we were looking for, and help us find the best option. He made us feel comfortable and never pressured. It's so refreshing to find people who genuinely care about their customers. Excellent service, I recommend him 100%! (Original) Infinitamente agradecida con la atención de David C. Desde el primer momento fue súper amable, atento y paciente. Se tomó el tiempo de escucharnos, entender lo que estábamos buscando y ayudarnos a encontrar la mejor opción. En todo momento nos hizo sentir cómodos y nunca presionados. Da muchísimo gusto encontrar personas que realmente se preocupan por sus clientes. ¡Excelente servicio, lo recomiendo al 100%

David Caraza was AMAZING!!! He helped me get the best deal and the car I wanted!! Would recommend any day!

(Translated by Google) Excellent experience with Alexis. He was very professional, friendly, and explained everything clearly. Thank you for your excellent service, Alexis! I highly recommend him. (Original) Excelente experiencia con Alexis. Fue muy profesional, amable y me explicó todo claramente. ¡Gracias por tu excelente servicio, Alexis! Lo recomiendo al 100%.

(Translated by Google) Alexis made buying my car an excellent experience! From the very beginning, he demonstrated great knowledge, respect, and professionalism. He explained everything step by step, made sure I felt comfortable with my decision, and never made me feel pressured. It's not every day you find a salesperson who truly takes the time to help their customers. I am very grateful for his excellent service and would definitely recommend Alexis to anyone looking to buy a Mazda. Thank you for everything, Alexis! 💯 (Original) ¡Alexis hizo que comprar mi carro fuera una excelente experiencia! Desde el principio, demostró ... Read More

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Google - Oct 22, 2026

(Translated by Google) Alexis made buying my car an excellent experience! From the very beginning, he demonstrated great knowledge, respect, and professionalism. He explained everything step by step, made sure I felt comfortable with my decision, and never made me feel pressured. It's not every day you find a salesperson who truly takes the time to help their customers. I am very grateful for his excellent service and would definitely recommend Alexis to anyone looking to buy a Mazda. Thank you for everything, Alexis! 💯 (Original) ¡Alexis hizo que comprar mi carro fuera una excelente experiencia! Desde el principio, demostró tener mucho conocimiento, respeto y profesionalismo. Me explicó todo paso a paso, se aseguró de que me sintiera cómodo con mi decisión y nunca me hizo sentir presionado. No todos los días uno encuentra un vendedor que realmente se toma el tiempo para ayudar a sus clientes. Estoy muy agradecido por su excelente servicio y definitivamente recomendaría a Alexis a cualquiera que quiera comprar un carro en Mazda. ¡Gracias por todo, Alexis! 💯

I had a great experience working with Alexis when purchasing my car at Mazda\. He was very professional, friendly, and helpful throughout the entire process\. He took the time to explain everything clearly, answered all my questions, and made sure I understood every detail\. I truly appreciate his honesty, patience, and excellent customer service\. Thank you, Alexis, for making the car\-buying experience smooth and stress\-free\! I highly recommend him to anyone looking to purchase a vehicle\. Keep up the great work

I spent several weeks working with Ocean Mazda on the potential purchase of a used Ram 2500. Unfortunately, the experience became increasingly frustrating due to the dealership's handling of my trade-in. I was initially offered $19,000 for my Mercedes, despite having multiple independent appraisals in the $23,000–$24,000 range, including an offer communicated by text from AutoNation to purchase my vehicle outright for $23,125, sight unseen, with no vehicle purchase required. Rather than simply acknowledging that their dealership couldn't compete with those valuations, I repeatedly encountered explanations suggesting that other dealers were inflating their appraisals to sell me a vehicle. That explanation was ... Read More

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Google - Oct 17, 2026

I spent several weeks working with Ocean Mazda on the potential purchase of a used Ram 2500. Unfortunately, the experience became increasingly frustrating due to the dealership's handling of my trade-in. I was initially offered $19,000 for my Mercedes, despite having multiple independent appraisals in the $23,000–$24,000 range, including an offer communicated by text from AutoNation to purchase my vehicle outright for $23,125, sight unseen, with no vehicle purchase required. Rather than simply acknowledging that their dealership couldn't compete with those valuations, I repeatedly encountered explanations suggesting that other dealers were inflating their appraisals to sell me a vehicle. That explanation was particularly frustrating considering the AutoNation offer was entirely independent of any purchase. Throughout the process, I was repeatedly asked to take additional steps to substantiate my vehicle's value and address their concerns about the appraisal. Yet each time I provided further information or clarification, there seemed to be another objection or explanation for why they couldn't come close to the competing offers. It became a frustrating cycle of moving goalposts rather than making meaningful progress toward a transaction. To make matters more frustrating, I'm located several hours away from the dealership. I was upfront about that from the beginning and was willing to make the trip if we could establish a reasonable deal beforehand. Instead, I spent weeks going back and forth, providing information and addressing concerns, only to be met with additional objections rather than any meaningful progress. I fully understand that dealerships have different appraisal practices and aren't obligated to match another company's offer. My issue was never simply the dollar amount. It was the repeated dismissal of legitimate competing valuations, the shifting explanations, and the unnecessary hoops I was expected to jump through. Ultimately, I feel this dealership wasted several weeks of my time. Had they simply been upfront about the fact that they couldn't compete with other offers, I would have respected that and moved on. Instead, I spent weeks trying to have a straightforward conversation about a transaction that apparently wasn't going to happen. I ultimately decided not to proceed with the purchase. Based on my experience, I would not recommend this dealership to anyone who values straightforward communication, transparency, and respect for their time.

Well, I bought a CPO 2025 Mazda CX-30 last week from this dealership. When I got home I saw that the window tint on both front windows was delaminating. I took it back to the dealer to have them address it. After I was kept waiting for over 2 hours today, I was told there was nothing they would do about it! So just be sure to check EVERYTHING on any car you buy from them before taking delivery. I will be sure to let all my friends and family to know they should avoid dealing with this enterprise. Very disappointing to ... Read More

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Yelp - Oct 15, 2026

Well, I bought a CPO 2025 Mazda CX-30 last week from this dealership. When I got home I saw that the window tint on both front windows was delaminating. I took it back to the dealer to have them address it. After I was kept waiting for over 2 hours today, I was told there was nothing they would do about it! So just be sure to check EVERYTHING on any car you buy from them before taking delivery. I will be sure to let all my friends and family to know they should avoid dealing with this enterprise. Very disappointing to say the least!

(Translated by Google) Experience at this Mazda dealership: Demand transparency in the numbers. I visited this dealership interested in a Mazda CX-90 after inquiring about a promotion. Before going, I specifically asked if the person I was speaking with worked directly for the dealership or for an external broker, and I was told they were a dealership employee. However, upon arrival, I was informed that sales were handled through external brokers. Regarding the offer I had inquired about, I was told that the units allocated to that promotion were no longer available. I decided to test drive the CX-90 anyway. ... Read More

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Google - Sep 28, 2026

(Translated by Google) Experience at this Mazda dealership: Demand transparency in the numbers. I visited this dealership interested in a Mazda CX-90 after inquiring about a promotion. Before going, I specifically asked if the person I was speaking with worked directly for the dealership or for an external broker, and I was told they were a dealership employee. However, upon arrival, I was informed that sales were handled through external brokers. Regarding the offer I had inquired about, I was told that the units allocated to that promotion were no longer available. I decided to test drive the CX-90 anyway. After the test drive, they presented me with a lease proposal with a term, monthly payment, and down payment. The values ​​presented were substantially different from the original promotion. When I requested the formal financial breakdown (lease worksheet or buyer's order) to review key calculation parameters—such as the money factor and residual value—the finance representative indicated that it was not possible to provide this information at that time and that these details would only be included in the final contract after accepting the agreement. As a customer with excellent credit (Tier 1) and a genuine intention to purchase, I do not consider it viable to accept a financial commitment without clearly reviewing the factors that determine the monthly payment. Transparency in the pre-signing breakdown is fundamental in any negotiation of this type, which is why I decided not to proceed with the transaction. Recommendation for future Mazda customers: Confirm the exact stock number and availability of the offered unit beforehand. Request a complete written breakdown of the lease calculation (money factor, residual value, and additional charges) before accepting any payment or proposal. (Original) Experiencia en este concesionario Mazda: Exijan transparencia en los números. ​Visité este concesionario interesado en una Mazda CX-90 tras consultar una promoción disponible. Antes de acudir, pregunté expresamente si la persona con la que me comunicaba trabajaba directamente para el concesionario o si pertenecía a un servicio de bróker externo, y se me confirmó que era personal del concesionario. Sin embargo, al llegar al lugar, me informaron que la atención se gestionaba a través de brókers externos. Respecto a la oferta consultada, me indicaron que las unidades asignadas a esa promoción ya no estaban disponibles. ​Decidí probar la CX-90 de todas formas. Posterior a la prueba, me presentaron una propuesta de lease con plazo, pago mensual y pago inicial (down payment). Los valores presentados eran sustancialmente diferentes de la promoción original. ​Al solicitar el desglose financiero formal (lease worksheet o buyer's order) para revisar parámetros fundamentales del cálculo —como el money factor y el valor residual—, el representante del área financiera indicó que no era posible proporcionar dicha información en ese momento y que esos detalles solo se verían en el contrato final tras aceptar el acuerdo. ​Como cliente con crédito excelente (Tier 1) y con una intención real de compra, no considero viable aceptar un compromiso financiero sin revisar con claridad los factores que determinan el pago mensual. La transparencia en el desglose previo a la firma es fundamental en cualquier negociación de este tipo, motivo por el cual decidí no continuar con la operación. ​Recomendación para futuros clientes de Mazda: ​Confirmen previamente el número de stock exacto y la disponibilidad de la unidad en oferta. ​Soliciten por escrito el desglose completo del cálculo del lease (money factor, valor residual y cargos adicionales) antes de aceptar cualquier pago o propuesta.

⭐ 1 Star — My Advice: Think Twice Before Buying I bought a brand new 2025 Mazda CX-30 with 0 miles, and this is now the fifth time it has needed service. The latest failure was serious enough that the vehicle had to be towed to the dealership. My advice to anyone considering buying a Mazda: ask yourself what happens if your new car fails and stays at the dealership for weeks. In my case, I was left without a vehicle and without a loaner, while still responsible for my monthly payment and the additional cost of finding transportation. Even the manager, Erick, acknowledged that ... Read More

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Google - Sep 5, 2026

⭐ 1 Star — My Advice: Think Twice Before Buying I bought a brand new 2025 Mazda CX-30 with 0 miles, and this is now the fifth time it has needed service. The latest failure was serious enough that the vehicle had to be towed to the dealership. My advice to anyone considering buying a Mazda: ask yourself what happens if your new car fails and stays at the dealership for weeks. In my case, I was left without a vehicle and without a loaner, while still responsible for my monthly payment and the additional cost of finding transportation. Even the manager, Erick, acknowledged that transportation was essential and said he would help as soon as a vehicle became available. I am still waiting. A new car should be your transportation "not the reason you have to rent one." My experience has taught me that the real test of a dealership isn't how they treat you when they sell you the car, but how they treat you when the car fails. Think twice before you buy in Mazda. UPDATE – September 5, 2026: Thank you for responding to my review. However, as of today, it has been one full week since my vehicle was towed to the dealership, and I still have received no diagnosis or meaningful update. I was told I would be contacted once the vehicle was inspected, and that I would be contacted when a loaner became available. Neither has happened. My vehicle remains at the dealership, I remain without transportation, and I continue making my monthly payment. This is exactly why I believe the true test of a dealership is not how it treats you when you buy a car, but how it treats you when that car fails.

(Translated by Google) Poor service overall! I do not recommend this dealer. (Original) Mal servicio en general !!! No recomiendo ese dealer

Really enjoyed working with Lenny and the dealership. Worked with me remotely ahead of time so was able to have everything ready to go when I arrived. Pricing was fair and transparent.

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What’s most important to note is that this dealership honors their online prices. After having experienced dealerships that advertise low prices online to bait and switch you, it was refreshing to experience integrity and great customer service from Lenny and all the staff at Ocean Mazda. Before I even went in, I was able to get a full out-the-door proposal. In-person, Lenny took the time to show the car and answer all questions thoroughly. The negotiation process was fair and reasonable. The purchase process is always long, but the dealership is spacious with amenities so it didn’t feel ... Read More

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DealerRater - Aug 16, 2026

What’s most important to note is that this dealership honors their online prices. After having experienced dealerships that advertise low prices online to bait and switch you, it was refreshing to experience integrity and great customer service from Lenny and all the staff at Ocean Mazda. Before I even went in, I was able to get a full out-the-door proposal. In-person, Lenny took the time to show the car and answer all questions thoroughly. The negotiation process was fair and reasonable. The purchase process is always long, but the dealership is spacious with amenities so it didn’t feel dreadful or uncomfortable. 10/10 recommend!

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It's very unrepecfull this dealer do this. I brought an used Dodge Ram 2024, 94000 miles 10 days ago. The car has been stopped in my house. I suspected they lied when they gave me a work order with the maintenance they did. The oil engine dipstick wasn't showing any oil. So, I checked by myself the oil life: 30%. Come on guys! Stop scamming customers. How much are 3 oil galons and oil filter? Less than 2 oil liters under the recommended manufacter oil level. It's embarrassing!

I cannot say enough great things about my experience with Lenny. She was so helpful, kind, knowledgable, calm, and professional to myself and my parents when we were at Ocean Mazda. She took the time to answer all of our questions, was not pushy and ensured everything went smoothly and stress-free. We ended up buying my car the same day because we knew we were getting a great deal on a great car. I am so grateful because Lenny did not only answer all of our questions but went above and beyond to kept in touch with me afterward to ... Read More

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DealerRater - Jun 10, 2026

I cannot say enough great things about my experience with Lenny. She was so helpful, kind, knowledgable, calm, and professional to myself and my parents when we were at Ocean Mazda. She took the time to answer all of our questions, was not pushy and ensured everything went smoothly and stress-free. We ended up buying my car the same day because we knew we were getting a great deal on a great car. I am so grateful because Lenny did not only answer all of our questions but went above and beyond to kept in touch with me afterward to continue answering questions- like about servicing and warranty. She was quick to respond even on the days she wasn't at the dealership- proof she really cares about her customers. If you're at Ocean Mazda wanting to buy a car ask for Lenny and you'll have a great experience and the car of your dreams.

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I purchased a certified pre-owned vehicle from Ocean Mazda West Kendall on April 24th, and at first, everything seemed great. The sales staff was friendly, accounting was pleasant, and the buying experience itself went smoothly. Unfortunately, everything changed just one week later. A week after purchasing the vehicle, my husband noticed that the front left side of the bumper was starting to come off. This made absolutely no sense considering the vehicle had no scratches, no impact damage, and no signs of any accident that would explain the issue. We immediately contacted the dealership, and the first response was essentially ... Read More

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Yelp - May 28, 2026

I purchased a certified pre-owned vehicle from Ocean Mazda West Kendall on April 24th, and at first, everything seemed great. The sales staff was friendly, accounting was pleasant, and the buying experience itself went smoothly. Unfortunately, everything changed just one week later. A week after purchasing the vehicle, my husband noticed that the front left side of the bumper was starting to come off. This made absolutely no sense considering the vehicle had no scratches, no impact damage, and no signs of any accident that would explain the issue. We immediately contacted the dealership, and the first response was essentially to deny responsibility and say the car "wasn't like that" when we purchased it only days earlier. My husband eventually had to mention that he serves in the Army just to get them to agree to look at the vehicle. We brought it in on a Thursday, but they said they couldn't do anything because they had no loaner cars available. We agreed to bring it back the following Monday. The dealership then kept my vehicle for 8 days, claiming that the "wrong part had been ordered." After all that time, they finally called to say the car was ready. My mother picked it up, only to discover that the bumper STILL had a noticeable gap. Hermes, the employee we had been dealing with, told both my mother and me over the phone that this was "as good as it was going to get" because the sales managers had already decided they were not going to spend the money to send it to a body shop. Imagine hearing that after taking on over $30,000 in debt for what was supposed to be a certified pre-owned vehicle. To make matters worse, my mother got home and the bumper had already started coming apart again. When I called Hermes back, he told me there was nothing else he could do and that I needed to contact the sales managers directly. I left multiple messages for management and nobody returned my calls. Later that same day, Hermes called me back and said he had spoken with management and they had finally agreed to send the vehicle to a body shop. I was extremely relieved and thanked him. He told me to bring the vehicle back Monday, May 25th. I drove 45 minutes to the dealership only to find out the service department was closed for Memorial Day. The receptionist contacted Hermes, who apologized and said he would speak to management the next morning to see if someone could pick up the vehicle since I live far away. The next day, I was told that "nobody" could pick up the car, so my mother once again had to take time out of her day to drop it off herself. Then, only one day later, Hermes called saying that a "mobile body shop guy" had stopped by and fixed the issue. That immediately sounded suspicious to me. Sure enough, when my mother picked up the vehicle today, the bumper gap was STILL there. It also appeared that glue had been used to hold it in place because there was visible glue residue that had never been there before. The dishonesty throughout this entire process has been mind-blowing. I also made it very clear that I needed the vehicle back before June 5th because I have an out-of-state trip planned. Interestingly, the first thing Hermes asked my mother when she picked up the car was, "When is she leaving the state?" At that point, it honestly felt like the priority was simply getting me out of town so they wouldn't have to continue dealing with the issue. This is a CERTIFIED PRE-OWNED vehicle. A bumper that repeatedly falls apart should be properly repaired by the dealership -- not temporarily glued together to avoid paying for a body shop repair. I will absolutely be escalating this matter further. If I can give anyone one piece of advice: please think twice before purchasing a vehicle from this dealership. First picture of when my husband first noticed, second when they "fixed" it the first time, and third picture of when the "supposed" mobile body shop guys "fixed' it

There should be an option for zero stars. Potential customers beware. Noslen got an attitude when we were reading the dealer’s offer and lost business because he thought he could take advantage of us. Wouldn’t even provide basic information and lacked basic respect towards two women willing to make a deal on a car.

We leased our vehicle from Mazda of Kendall over a year ago, and from day one this experience has been completely unacceptable. On the day of delivery, they refused to provide our second key, claiming it still needed to be programmed. Since then, we have only needed to come in twice for regular oil changes, yet we’ve had to return approximately five separate times just trying to get the second key issue resolved. Every single visit has been the same excuse: “it will take hours to program,” which is clearly not true. Today was the final straw. My appointment ... Read More

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Google - May 16, 2026

We leased our vehicle from Mazda of Kendall over a year ago, and from day one this experience has been completely unacceptable. On the day of delivery, they refused to provide our second key, claiming it still needed to be programmed. Since then, we have only needed to come in twice for regular oil changes, yet we’ve had to return approximately five separate times just trying to get the second key issue resolved. Every single visit has been the same excuse: “it will take hours to program,” which is clearly not true. Today was the final straw. My appointment was scheduled for 8:00 AM for a simple oil change, and by 11:19 AM I was still waiting. On top of that, they finally handed my wife a USED second key, and after she got home, we discovered it was not even programmed correctly. Instead of fixing the issue professionally, it feels like the dealership repeatedly tries to wear customers down until they give up and go away. Today they again attempted to push me off by saying I would be waiting “a long time” for something that should have been handled properly over a year ago. Our salesperson, Mateo, is no longer there, but regardless, this dealership has had more than enough opportunities to correct this situation and failed every single time. The level of neglect, poor communication, and disrespect for customers’ time is unbelievable. I will never do business with Mazda again after this experience, and I am warning family and friends to stay away as well, especially since other members of my family have dealt with similar issues here. Mazda corporate seriously needs to take a closer look at what is happening at this dealership because this is not normal customer service. The photo shows how well they wash the car. Never lease or purchase a vehicle here or at any Mazda. Take it from me as an Auto insurance fraud investigator.

Lazy people. Just talking each other and not give attention to the customer.

Whole team needs empathy check except Georgie he was honestly the nicest out of my situation. Even though it’s not their job/fault. I’m never one to ever post a bad review, but my experience was terrible with the staff One of them a lady who had wavy hair and glasses wasn’t even helping me because she had someone else. She was super rude when it wasn’t needed. Mind you this is 4/13/26 at around 3 pm. The rest of the staff laughing in the Corner I can hear them as I’m basically having a panic attack. ... Read More

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Google - May 13, 2026

Whole team needs empathy check except Georgie he was honestly the nicest out of my situation. Even though it’s not their job/fault. I’m never one to ever post a bad review, but my experience was terrible with the staff One of them a lady who had wavy hair and glasses wasn’t even helping me because she had someone else. She was super rude when it wasn’t needed. Mind you this is 4/13/26 at around 3 pm. The rest of the staff laughing in the Corner I can hear them as I’m basically having a panic attack. I don’t expect anything I just needed to say this because that is not how you treat a human being. I had to call financial Mazda myself and figure it out.

If you’re looking for a straightforward, no games experience, I highly recommend Lisselle Vega. I came in prepared with my Excel sheet and pricing comps, told her exactly what model and price I wanted, and she met all my criteria within 30 minutes. The whole process was efficient and transparent exactly what I was looking for. 10/10 experience.

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Drove an hour to get to dealership. Told me they’d have vehicle ready. Waited 40 minutes and salesman never showed up. They’ll call you 1500 times but when you go in and actually try to buy the vehicle nobody shows it to you. Not sure how that makes sense

I have received at least 15 calls from different sales people about my lease, which ends in about 3 months. I have explained from the first call, that I do not want to renew my lease. However I still receive calls. I have asked SEVERAL times to write down in their system that I WILL NOT RENEW it and to REMOVE me from their calling list. This has reached to a point that it is called HARASSMENT. I hope this review is read by a manager and better train the employees and review how they do business. After this disrespectful behaviour I ... Read More

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Google - Mar 27, 2026

I have received at least 15 calls from different sales people about my lease, which ends in about 3 months. I have explained from the first call, that I do not want to renew my lease. However I still receive calls. I have asked SEVERAL times to write down in their system that I WILL NOT RENEW it and to REMOVE me from their calling list. This has reached to a point that it is called HARASSMENT. I hope this review is read by a manager and better train the employees and review how they do business. After this disrespectful behaviour I WILL NOT do any other business with this dealership.

Nice place to do business. Clean and relaxed setting. The staff was welcoming, professional and transparent with my needs in finding the right vehicle

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The service department personnel in this dealer are the worst. I gave 1 star since no stars was not an option. I'll leave it at that. Use at your own risk!

I came in for a simple oil change and routine maintenance and was initially quoted one price with an estimated wait time of 1.5–2 hours. Despite having a 12:15 appointment, I did not leave until 4:00 PM, and while I was already waiting, both the price and the estimated completion time more than doubled. I was also pressured into unnecessary and extremely expensive upsells—nearly $2,800 worth of repairs—flagged in red as “failures,” which misrepresented routine wear-and-tear maintenance as urgent issues. While the service advisor was polite, the upselling and misleading presentation were a major turnoff. The excessive delays combined with inconsistent and ... Read More

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Google - Feb 15, 2026

I came in for a simple oil change and routine maintenance and was initially quoted one price with an estimated wait time of 1.5–2 hours. Despite having a 12:15 appointment, I did not leave until 4:00 PM, and while I was already waiting, both the price and the estimated completion time more than doubled. I was also pressured into unnecessary and extremely expensive upsells—nearly $2,800 worth of repairs—flagged in red as “failures,” which misrepresented routine wear-and-tear maintenance as urgent issues. While the service advisor was polite, the upselling and misleading presentation were a major turnoff. The excessive delays combined with inconsistent and unclear communication made this a very frustrating experience. I truly wish it had gone better, but it didn’t. This is exactly the type of experience people warn you about when going to a dealership for maintenance, and I will not be returning.

From the moment I reached out, Lenny Medina was incredibly knowledgeable, patient, and genuinely enthusiastic about helping me find the perfect vehicle. She took the time to answer all my questions, walked me through every feature of the CX-70, and made the leasing process smooth, transparent, and stress-free. Her professionalism, friendly demeanor, and attention to detail truly stood out. She went above and beyond to ensure I got a great deal on exactly the configuration I wanted. Lenny is a credit to your team and the reason I’ll be recommending Ocean Mazda West Kendall to everyone I know. Mazda ... Read More

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DealerRater - Feb 6, 2026

From the moment I reached out, Lenny Medina was incredibly knowledgeable, patient, and genuinely enthusiastic about helping me find the perfect vehicle. She took the time to answer all my questions, walked me through every feature of the CX-70, and made the leasing process smooth, transparent, and stress-free. Her professionalism, friendly demeanor, and attention to detail truly stood out. She went above and beyond to ensure I got a great deal on exactly the configuration I wanted. Lenny is a credit to your team and the reason I’ll be recommending Ocean Mazda West Kendall to everyone I know. Mazda has a customer for life in me, and Lenny deserves the highest praise possible—10/10!

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Lenny was fabulous! She was very professional and knowledgeable about Mazda products. She was also very polite! The whole process at Ocean Mazda was seamless. We are enjoying our purchase:)

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I had an amazing experience with Malena. She was honest, responsive and I walked out incredibly happy with the entire experience at Ocean Mazda.

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Parts department definitely needs to be fixed. They never answer the phone there is only one knowledgeable guy there. I went in person and called as I was there and they just let the phone ring until it goes to voicemail terrible customer service

(Translated by Google) Excellent! The service was amazing 👏👍 It was very fast, thank you! I'm very happy and satisfied. (Original) Súper bien, increíble la atención 👏👍fue muy rápido , gracias estoy muy contenta y satisfecha

I honestly cannot believe the customer service at this dealership. Since the moment we purchased our car, it has been nothing but excuses and delays every time we need to get something worked on. We have had numerous small issues with our brand new car and we have been incredibly dissatisfied with the service department at Ocean. Anytime something needs to be fixed on our car, the part is never in stock - we have been waiting for a particular part now for over 3 months and every time we call the service manager, he has another excuse as to why ... Read More

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Google - Jan 23, 2026

I honestly cannot believe the customer service at this dealership. Since the moment we purchased our car, it has been nothing but excuses and delays every time we need to get something worked on. We have had numerous small issues with our brand new car and we have been incredibly dissatisfied with the service department at Ocean. Anytime something needs to be fixed on our car, the part is never in stock - we have been waiting for a particular part now for over 3 months and every time we call the service manager, he has another excuse as to why Mazda does not have the part. Every service takes many many hours and communicating with them is frustrating. It does not feel like it should when you spend tens of thousands of dollars on a brand new car and expect customer service with that purchase. If it could be expected to receive a timely callback from the service manager, and if it could expected that simple parts are in stock at the dealership, customer satisfaction would drastically improve.

I have purchased over 20 vehicles in my lifetime, and my experience at Ocean Mazda West Kendall was, without question, the most unprofessional. We traded in a vehicle for $37,000.00 which resulted in the total of the new vehicle being $9,000.01. Despite the clear math of the deal, the mandatory sales tax credit for my trade-in was never applied to the final contract. When I pointed out this missing credit during the signing, I was pressured by Alejandro to sign the documents anyway just to "get the process rolling," with the implication that it would be rectified. Since January 17th, I ... Read More

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Google - Jan 17, 2026

I have purchased over 20 vehicles in my lifetime, and my experience at Ocean Mazda West Kendall was, without question, the most unprofessional. We traded in a vehicle for $37,000.00 which resulted in the total of the new vehicle being $9,000.01. Despite the clear math of the deal, the mandatory sales tax credit for my trade-in was never applied to the final contract. When I pointed out this missing credit during the signing, I was pressured by Alejandro to sign the documents anyway just to "get the process rolling," with the implication that it would be rectified. Since January 17th, I have been caught in a constant loop of excuses. Alejandro has repeatedly given me the runaround, claiming the finance manager, Ruby, is unavailable or promising callbacks that never happen. Most alarmingly, when I requested clarification, I was sent internal paperwork that contains a significant contractual discrepancy compared to the original documents I signed. When I challenged these inconsistencies, I was told their internal system is a "POS" that no one understands and that they receive many complaints about it. The lack of accountability here is staggering. When I finally informed Alejandro that I would be forced to leave a negative review due to this unresolved financial error, his response was simply to "do what I want." While I love the CX-50, the predatory nature of the paperwork process and the refusal to correct a clear tax credit error have made this a nightmare. I would return this car in a heartbeat if I could, just to avoid dealing with this business again.

The dealership has been fine. This review is concerning a 2025 Mazda CX90 that has spent 4 months at the dealership to diagnose an issue with the vehicle hesitating during acceleration. THIS IS AN ENGINEERING ISSUE AT THE MANUFACTURER LEVEL. Mazda corporation claims that the dealership is unable to recreate. I have a loaner vehicle, same make and model and the issue is also present in this vehicle. I have identified a fix by folding and piece of paper and placing it between the I-Stop button and dashboard. This disables the I-Stop feature and eliminates the hesitation during acceleration. I simply want ... Read More

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Google - Jan 16, 2026

The dealership has been fine. This review is concerning a 2025 Mazda CX90 that has spent 4 months at the dealership to diagnose an issue with the vehicle hesitating during acceleration. THIS IS AN ENGINEERING ISSUE AT THE MANUFACTURER LEVEL. Mazda corporation claims that the dealership is unable to recreate. I have a loaner vehicle, same make and model and the issue is also present in this vehicle. I have identified a fix by folding and piece of paper and placing it between the I-Stop button and dashboard. This disables the I-Stop feature and eliminates the hesitation during acceleration. I simply want my vehicle repaired or I can take it to my mechanic and pay to have the feature permanently disabled. I need to move forward from this issue and need Mazda Corporation to make a decision. Purchasing a Mazda CX90, buyer beware! Look it up online as this is a known issue.

The dealership has been fine. This review is concerning a 2025 Mazda CX90 that has spent 4 months at the dealership to diagnose an issue with the vehicle hesitating during acceleration. THIS IS AN ENGINEERING ISSUE AT THE MANUFACTURER LEVEL. Mazda corporation claims that the dealership is unable to recreate. I have a loaner vehicle, same make and model and the issue is also present in this vehicle. I have identified a fix by folding and piece of paper and placing it between the I-Stop button and dashboard. This disables the I-Stop feature and eliminates the hesitation during acceleration. I simply want ... Read More

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Yelp - Jan 16, 2026

The dealership has been fine. This review is concerning a 2025 Mazda CX90 that has spent 4 months at the dealership to diagnose an issue with the vehicle hesitating during acceleration. THIS IS AN ENGINEERING ISSUE AT THE MANUFACTURER LEVEL. Mazda corporation claims that the dealership is unable to recreate. I have a loaner vehicle, same make and model and the issue is also present in this vehicle. I have identified a fix by folding and piece of paper and placing it between the I-Stop button and dashboard. This disables the I-Stop feature and eliminates the hesitation during acceleration. I simply want my vehicle repaired or I can take it to my mechanic and pay to have the feature permanently disabled. I need to move forward from this issue and need Mazda Corporation to make a decision. Purchasing a Mazda CX90, buyer beware! Look it up online as this is a known issue.

December 20, 2025 ( Purchase date) Worse experience ever to Buy a used car from OCEAN MAZDA DEALER on 14000 SW 137 AVE. Purchase a MB GLE-350 with a clear fax and service records. NOT TRUE / THEY INSPECT THE CAR BEFORE IT GOES TO SALE / NOT TRUE Told them to check the engine light and vibration before I took possession of the car, Manager said it wont be necessary that they would do whatever it takes to fix anything on car Less than 65 miles out the Dealer Engine mount (2) Gas / lines and module problem Engine COIL / SPARK Plug backfire - engine light and car shaking ... Read More

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Google - Jan 6, 2026

December 20, 2025 ( Purchase date) Worse experience ever to Buy a used car from OCEAN MAZDA DEALER on 14000 SW 137 AVE. Purchase a MB GLE-350 with a clear fax and service records. NOT TRUE / THEY INSPECT THE CAR BEFORE IT GOES TO SALE / NOT TRUE Told them to check the engine light and vibration before I took possession of the car, Manager said it wont be necessary that they would do whatever it takes to fix anything on car Less than 65 miles out the Dealer Engine mount (2) Gas / lines and module problem Engine COIL / SPARK Plug backfire - engine light and car shaking like crazy January 06, 2026 Dealer Manager said that what happens when you buy Used car, to try to buy a newer car in the future. Not the correct way to treat Customer Not to mention Manager promise to remove DASH CAM and return. The said it was stolen from the rear parking Lot at OCEAN MAZDA STAY AWAY FROM THIS DEALER

Excellent customer service. Explains everything about the process and how long is going to take, also they send you a video with the details of the process.

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Let me start by saying very nice looking dealership. That's all when you negotiate with these people. Put it in writing, have them, sign it and record. So they don't go back on the outdoor deal. Shady as hell This is the reason. Car manufacturers are gonna have to go straight to selling cars dealing with car. Dealerships, it's like psychological warfare.

Walked in and looked at two vehicles. We we’re interested in one but wanted to work on the price. After some negotiating and back and forth with the saleswoman, we shook hands and reached a deal. We waited for the documents, ready to sign and pay. Perfect credit. Suddenly, a young finance manager approaches us, and long story short tells us “the price is the price” and the deal was now off the table. Even the saleswoman took his side after he showed up to give his big speech. We said we understood, respectfully declined and left. Almost three ... Read More

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Google - Dec 24, 2025

Walked in and looked at two vehicles. We we’re interested in one but wanted to work on the price. After some negotiating and back and forth with the saleswoman, we shook hands and reached a deal. We waited for the documents, ready to sign and pay. Perfect credit. Suddenly, a young finance manager approaches us, and long story short tells us “the price is the price” and the deal was now off the table. Even the saleswoman took his side after he showed up to give his big speech. We said we understood, respectfully declined and left. Almost three weeks later, we get a call from the same lady, asking us if we were still interested in the car. Luckily, we had already found and purchased one from a different dealer. We won’t be returning here in the future.

Don't buy from these people BELIEVE the bad reviews. Called and had a lady from accounting act like she couldn't hear me when I asked for her name and then hung up. Called and tried to speak to finance no one answers. Since September I have been after this people for a refund and then updates regarding it... it's now December and they make it impossible to get answers and transfer you from person to person. Or will tell you someone will call you and no one will call. Called my loan holder directly and was told ... Read More

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Google - Dec 16, 2025

Don't buy from these people BELIEVE the bad reviews. Called and had a lady from accounting act like she couldn't hear me when I asked for her name and then hung up. Called and tried to speak to finance no one answers. Since September I have been after this people for a refund and then updates regarding it... it's now December and they make it impossible to get answers and transfer you from person to person. Or will tell you someone will call you and no one will call. Called my loan holder directly and was told my package that I signed a paper for in OCTOBER! NEVER got cancelled. Never have I had to deal with a dealership like this one. No way this is legal... keep track of calls and people you spoke to if you have an issue because you'll Probably end up having to escalate it. It's ridiculous.

As someone who currently leases a Mazda through Brickell Mazda and owns another purchased from Mazda of Port Charlotte, I expected a decent experience at Ocean Mazda, but it was extremely disappointing. I was interested in a used MX 5, and from the beginning I made it clear that I was not in a rush and would only buy if the price made sense or would wait for when a good deal came. The vehicle they had, showed an accident on the Carfax. They did not hide it, but even so, the price remained significantly higher than comparable cars on the ... Read More

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Google - Dec 6, 2025

As someone who currently leases a Mazda through Brickell Mazda and owns another purchased from Mazda of Port Charlotte, I expected a decent experience at Ocean Mazda, but it was extremely disappointing. I was interested in a used MX 5, and from the beginning I made it clear that I was not in a rush and would only buy if the price made sense or would wait for when a good deal came. The vehicle they had, showed an accident on the Carfax. They did not hide it, but even so, the price remained significantly higher than comparable cars on the market without accidents. I visited and spoke with them for two weeks because they kept calling me back with slight price reductions. Each time, I explained that the price was still above the market for a vehicle with an accident, and I showed them real examples from other dealerships with fewer miles and clean Carfax reports. Instead of working with me, their attitude became dismissive and even argumentative, insisting that those other listings were not real prices because other dealers add tons of fees. I think it's fair to reject a price I ask, but to use as an argument that those other dealers basically inflate a price and I would end up paying more, when it's not the case, is a dishonest practice. The last time I went in, their sales rep actually mocked me when I told them I would be visiting Mazda of Port Charlotte that weekend, where they had the same model and color MX 5, with 8,000 fewer miles and no accident, at a better price. They insisted their price was impossible to beat and claimed they were one of the best Mazda dealerships in the state because people supposedly travel from all over Florida for their great prices. They even said they knew the people at Mazda of Port Charlotte and that they were money oriented and would inflate the final price with fees, unlike Ocean Mazda, which they claimed was family oriented. I think everyone in this industry is a little bit money oriented but when you put someone down like that it kind of shows who you are dealing with. In the end, I purchased the car I wanted at Port Charlotte for the exact price Ocean Mazda said was impossible. Same model, same year, same color, same specs, 2,000 dollars less than Ocean Mazda’s best offer, 8,000 fewer miles and no accident reported. They still kept calling me for a week after this, regardless of me telling them that I had purchased the car already. My advice to anyone shopping here is simple: if they tell you your price expectations are not realistic, just check with other dealerships. In my experience, they were not honest about pricing, and you can find better deals and far better treatment elsewhere. But again, this is my experience.

We own two Mazdas and have always taken them to either Ocean for service. Never feels predatory and have never been charged for unnecessary fixes. Mark and Brian are amazing in the service area! This review is in specific to thank the service from Lenny. She made our third Mazda purchase extremely easy and it did not feel like we were being rushed. She was clear with the terms and helped us understand the differences between the vehicles we were considering. This cemented our “Mazda family” status and hopefully she will be here when (not if) we get our next ... Read More

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DealerRater - Nov 16, 2025

We own two Mazdas and have always taken them to either Ocean for service. Never feels predatory and have never been charged for unnecessary fixes. Mark and Brian are amazing in the service area! This review is in specific to thank the service from Lenny. She made our third Mazda purchase extremely easy and it did not feel like we were being rushed. She was clear with the terms and helped us understand the differences between the vehicles we were considering. This cemented our “Mazda family” status and hopefully she will be here when (not if) we get our next Mazda.

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Dealership is great! Third vehicle we have purchase/leased through them. Would recommend to anyone looking for a smooth deal!

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I recently purchased my first vehicle — a Honda Civic Si — from Lenny, and I can’t say enough amazing things about the experience! From the very moment I saw the car, I fell in love, and Lenny made the entire process absolutely seamless. She went above and beyond to provide every detail I needed, answered all my questions with patience and honesty, and made me feel completely confident in my purchase. What really stood out was how genuine and supportive she was — never any pressure, just pure professionalism and kindness. Lenny truly cares about her customers and makes what can ... Read More

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DealerRater - Nov 6, 2025

I recently purchased my first vehicle — a Honda Civic Si — from Lenny, and I can’t say enough amazing things about the experience! From the very moment I saw the car, I fell in love, and Lenny made the entire process absolutely seamless. She went above and beyond to provide every detail I needed, answered all my questions with patience and honesty, and made me feel completely confident in my purchase. What really stood out was how genuine and supportive she was — never any pressure, just pure professionalism and kindness. Lenny truly cares about her customers and makes what can be a stressful process feel exciting and effortless. I couldn’t have asked for a better experience. ⭐️⭐️⭐️⭐️⭐️ 10/10 — I would 100% buy another vehicle from Lenny and recommend her to anyone looking for a smooth, enjoyable, and trustworthy car-buying experience!

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Lenny was incredibly helpful in assisting me with my new lease. This is my first Mazda, and she went above and beyond to ensure I understood every detail. Her professionalism and friendly attitude made the experience seamless and enjoyable.

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By far the worst customer service experience I’ve ever had. I purchased my lease on September 27th, and the dealership owed me an adjustment check for over $1,000. I was told it would take five days to process, yet it’s now been over two weeks and the issue remains unresolved. When I first called, I was told there was “no record” of any owed check. I’ve had to initiate any and every form of communication from this dealership. I’ve had to make multiple follow-up calls, leave messages, and constantly chase updates myself. Each time I call, I’... Read More

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Google - Oct 15, 2025

By far the worst customer service experience I’ve ever had. I purchased my lease on September 27th, and the dealership owed me an adjustment check for over $1,000. I was told it would take five days to process, yet it’s now been over two weeks and the issue remains unresolved. When I first called, I was told there was “no record” of any owed check. I’ve had to initiate any and every form of communication from this dealership. I’ve had to make multiple follow-up calls, leave messages, and constantly chase updates myself. Each time I call, I’m told that the person I need “isn’t here” or “is out to lunch,” regardless of the time of day or who I ask for. It’s impossible to get anyone to take accountability or even provide a basic update. After weeks of persistence, I finally reached Allen, who I was told is the assistant manager. Instead of helping, he treated me like an inconvenience for asking for information about money they owe me. There was no apology, no ownership, just a dismissive, “It’s a process.” Nearly three weeks to process a check? That’s unacceptable. At this point, I deeply regret ever doing business here. I love my car, but I’d hand the keys back if it meant never having to deal with this dealership. Save yourself the frustration, go to Doral Ocean Mazda instead. They actually value their customers.

Ocean Mazda I recently visited Ocean Mazda for a service appointment on a Friday, and my experience was unfortunately quite disappointing. The initial interaction was promising; the lady who assisted me with my loaner vehicle was exceptional. She was friendly and efficient, which set a positive tone as I transitioned from my car to the loaner. However, issues began when I inquired about adding a car wash to my service. The staff member consulted another employee and informed me that it would cost $90. I agreed to this additional service, and she confirmed it was added to my service ticket. Things ... Read More

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Google - Sep 29, 2025

Ocean Mazda I recently visited Ocean Mazda for a service appointment on a Friday, and my experience was unfortunately quite disappointing. The initial interaction was promising; the lady who assisted me with my loaner vehicle was exceptional. She was friendly and efficient, which set a positive tone as I transitioned from my car to the loaner. However, issues began when I inquired about adding a car wash to my service. The staff member consulted another employee and informed me that it would cost $90. I agreed to this additional service, and she confirmed it was added to my service ticket. Things took a concerning turn when I received a text later that Friday from my service advisor, stating my car was ready. I asked about the car wash, only to learn that the price had inexplicably increased to $150. This discrepancy was baffling, especially since I had been quoted a significantly lower amount just hours earlier. When I pointed this out, the advisor explained that my car would not be ready until Monday due to the additional service I wanted, which was frustrating but manageable. Upon returning on Monday, the same advisor was not available, so I addressed my concerns with another employee at the checkout. I was met with confusion over the pricing differences, and the employee could only vaguely reference “multiple levels of clean” for car washes, showing me a menu that didn’t even include the $150 price. This led me to believe that the initial advisor had given me an inflated quote, possibly because I was alone and he assumed he could take advantage of the situation. After expressing my dissatisfaction, I was offered a 10% discount as if this would remedy the poor service I had experienced. Reluctantly, I paid and hurried to leave for my son’s therapy session, neglecting to check if my car had actually been washed. Upon arriving home, I was appalled to discover that my car hadn’t been washed at all. I had paid for a service that was never delivered, leaving me feeling deceived and frustrated. I attempted to contact management to voice my concerns but was only transferred back to a service advisor who had no answers. My voicemails went unanswered, and I felt like my complaints were falling on deaf ears. In summary, my experience at Ocean Mazda was riddled with contradictions, lack of communication, and ultimately poor service. I expected professionalism and transparency from a dealership, but I received the opposite. I regrettably advise anyone considering this location to proceed with caution or, better yet, avoid it altogether.

I’m a member of the U.S. military, and I take pride in honesty, accountability, and standing behind my word. I initially had some issues with the truck I purchased here, which left me frustrated and disappointed. Once dealership management became aware of the situation, they reached out immediately and took full ownership of the problem. They worked with me to make things right and showed genuine professionalism throughout the process. Mistakes can happen, but how a business responds says everything. In the end, Ocean City Mazda demonstrated integrity and a real commitment to their customers. I appreciate the ... Read More

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DealerRater - Sep 29, 2025

I’m a member of the U.S. military, and I take pride in honesty, accountability, and standing behind my word. I initially had some issues with the truck I purchased here, which left me frustrated and disappointed. Once dealership management became aware of the situation, they reached out immediately and took full ownership of the problem. They worked with me to make things right and showed genuine professionalism throughout the process. Mistakes can happen, but how a business responds says everything. In the end, Ocean City Mazda demonstrated integrity and a real commitment to their customers. I appreciate the way they handled the situation and would now feel confident recommending them to others.

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The technician was excellent and professional. The dealership was clean, honest, and provided straightforward, quality service.

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Excelente vendedor y un servicio excepcional, se los recomiendo para la compra de sus autos. No duden en pasar por la Mazda y ser atendido por Eduardo.

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He Is the best seller I ever met. Directly and so kind. He was very patient with me

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Eduardo was very knowledgeable in the sales process and took care of me with kindness and care. He then continue to contact me to find Out about the car and its overall performance. Glad I found him as my salesperson.

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This young man is a gem 💎 We're very pleased with his sales management. Thank you Eduardo! My family and I are grateful, we will definitely return to Ocean Mazda. 👍

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Eduardo Alvarez, Transmite confianza y seguridad, como cliente, me sentí respaldado al hacer el trato.

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Excelente vendedor. Explica y comunica de manera educativa sin exigir ni presionar. Logra que el vendedor se interese por el producto.

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Such an awful experience dealing with this dealer. Nearly a month ago put a refundable $1000 deposit on a car I decided not to purchase. Non stop "will get it paid can let you know," but no actual refund. Can't get anyone in management to call me back. So thankful I did not buy from this joke of a company. Guess I have to dispute with credit card company.

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Lenny was helpful, attentive, and dedicated to a a smooth and memorable customer experience. She thoughtfully sought out the best deal for my purchase and went out of her way to ensure not only that I got the best rates, but that my stay through the process was as seamless as possible. Not many salespeople can provide excellency while being comprehensive and not overtly pushy. Another excellent agent providing excellent service to a 4th time Mazda owner.

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Very professional and knowledgeable o would recommend Malena for your car buying experience anytime and everytime

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A good experience with David and Finance Manager Gilbert. I would recommend this dealership to friends and family.

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I am writing to express my sincere appreciation for the excellent service I received from Juan Navarro, a member of your sales team. As a customer who has been part of the Mazda family for over ten years, I have always been impressed with the quality of service, and Juan Navarro has taken that experience to an even higher level. Juan's professionalism, knowledge of Mazda vehicles, and genuine attentiveness made my recent experience truly exceptional. He went above and beyond to understand my needs and ensure I felt confident in my purchase. It is clear that Juan Navarro is ... Read More

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DealerRater - Oct 17, 2024

I am writing to express my sincere appreciation for the excellent service I received from Juan Navarro, a member of your sales team. As a customer who has been part of the Mazda family for over ten years, I have always been impressed with the quality of service, and Juan Navarro has taken that experience to an even higher level. Juan's professionalism, knowledge of Mazda vehicles, and genuine attentiveness made my recent experience truly exceptional. He went above and beyond to understand my needs and ensure I felt confident in my purchase. It is clear that Juan Navarro is dedicated to providing an outstanding customer experience, which is something I greatly value as a long-time Mazda owner. I wanted to take a moment to acknowledge Juan’s excellent work and to let you know that he is a key part of why I continue to trust Mazda for my automotive needs. I would not hesitate to recommend him to anyone looking for a positive and seamless buying experience. Thank you for fostering a team that upholds the high standards that Mazda is known for. I look forward to continuing my relationship with Ocean Mazda in the years to come.

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Tuve una gran experiencia comprando mi auto con Eduardo Alvarez fue excelente durante todo el proceso de compra. Muy profesional, paciente y siempre dispuesto a ayudar con cualquier pregunta. Si están pensando en comprar un auto, les recomiendo que busquen a Eduardo. Sin duda, hizo que la experiencia fuera mucho más fácil y agradable.

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Very good service and happy with my car thanks to all for your attention, I am happy

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El agente fue muy amable eficiente y cumplió todas mis expectativas muy eficiente muy atento

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EDUARDO ÁLVAREZ IS A VERY PROFESSIONAL SALES CONSULTANT EXPLAIN US EVERY DETAIL OF THE PROCESS AND VERY KNOWLEDGE ABOUT HIS PRODUCT , HE PUT AN EXTRA MILE ON HELPING US I CONSIDER THIS EXPERIENCE SMOOTH AND EASY FROM THE BEGININING TO END THANKS AGAIN EDUARDO AND KEEP IT I HOPE SEE YOU NEXT TIME!!!!

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